About LensCrafters

A premium retailer under Luxottica Group, LensCrafters is a global pioneer in optical fashion with access to the Group's renowned brands from around the world. Since entering the Chinese market in 2006, the number of LensCrafters chain stores in the Greater China region has grown to more than 100.

Brand Concept

Creating a brand new optical experience with the motto, "See what you love, love what you see", is at the core of LensCrafters' brand concept enhancement in China. LensCrafters understands that the provision of eye care is a long-term commitment. As your lifelong partner, we are dedicated to providing utmost care and protection for your eyes. LensCrafters is always on the lookout for innovation, as well as the improvement of service standards and the overall shopping experience, bringing you bright ideas which enable you to "See what you love, love what you see".

Retail Format and Network

LensCrafters’ retail formats include boutiques, premium stores, fashion stores and style counters.

LensCrafters now has over 100 chain stores in the Greater China region. In order to satisfy our customers’ growing needs, we are constantly striving to expand our network, gradually setting up retail outlets in major cities such as Shenyang, Changsha, Dalian and Chongqing. LensCrafters is developing rapidly in the Chinese market due to its high-end fashion concept. Its acclaimed interactive shopping experience is also popular with customers.

  • Boutiques

    LensCrafters’ boutiques exude an air of elegance and sophistication and are complete with Vision Care Centers which meet international standards, enabling customers to create personalized glasses and sunglasses, shop for eyewear accessories which are in style, as well as enjoy a warm and comfortable optical experience. Our boutiques do not only offer the latest products from top premium brands, but also those created by designers from all over the world. These unique yet chic works of art are guaranteed to satisfy individuals with exquisite tastes who are particularly selective when it comes to eyewear!

  • Premium Stores

    The grand décor of our Premium Stores provide customers with a first-class shopping experience. A spectacular array of branded eyewear from around the world, together with an open display setup, presents a feast for the eyes. Furthermore, our professional optometrists deliver tailor-made vision care services utilizing state-of-the-art optometric equipment.

  • Fashion Stores

    LensCrafters’ Fashion Stores are committed to keeping your eyes healthy, making us your trusted vision care provider. A wide range of optical glasses, sunglasses and contact lenses from international high-end brands are available at our Fashion Stores. They are also equipped with the latest technology which enables us to look after your vision through the provision of comprehensive vision care services.

  • Energy Kiosks

    Our Energy Kiosks have been created to cater to the needs of younger customers who are looking for a trendy and innovative optical experience, as well as convenient services. LensCrafters has already set up Energy Kiosks at premium department stores and fashionable retail outlets, such as I.T. and NOVO, in several major cities.

Where Luxury Meets Classic

LensCrafters currently offers an eclectic variety of world-renowned eyewear brands under Luxottica Group, including Ray-Ban, Oakley, Vogue, Bulgari, Burberry, Giorgio Armani, Prada, Miu Miu and Alain Mikli. A selection of designer brands, such as the modest yet extravagant LINDBERG, is also available. Moreover, we are the world’s designated retailer of the Japanese luxury brand Kane whose artisan products have been described as “handmade gold”.

Service Pledges

  • 30-Day Money Back Guarantee (member only)

    Eyewear in its original condition can be returned for a full refund within 30 days of product handover date (customized products & contact lenses excluded). Please check with our eyewear consultant for more details.

  • 1 Year Breakage Exchange (member only)

    If you accidentally damage your Myopic Sunglasses or Optical Glasses within 1 year of purchase, we will offer you 50% discount of the previous paid amount for the new pair.

    The price of new purchased glasses must be equal to or higher than old one (Myopic Sunglasses or Optical Glasses). And please provide the sale receipts and damaged glasses (the damaged eyewear with its receipts will be taken back by us).

  • Comprehensive 60-Day Prescription Guarantee

    If new prescription lenses cause you any discomfort, we will provide a second free eye examination and if necessary, a complimentary replacement within 60 days of product handover date (contact lenses excluded).

  • 2-Year Frame / 1-Year Lens Manufacturing Defect Guarantee

     If any manufacturing defects are found on frame within 2 years of product handover date, or on lens within 1 year of product handover date, we will repair or replace without additional charge (accidental damage and damage by human factor excluded).

  • Unlimited Free Cleaning and Adjustment Service (member only)

    Please visit any of our stores for complimentary eyewear cleaning and adjustment.

All eyewear purchased in Greater China LensCrafters, Lunettes & OPTICA (including Hong Kong, Macau and Mainland) are eligible for the above terms and conditions of quality guarantee（members' only services are available to subsisting members only）. Valid receipts are required. Damage caused by chemical, heat, inappropriate disassembly, scratches, pressure, collision or other human factors is not covered. Please contact store staff or our hotline by phone at 852-23438223 for details above.